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ivan_gammel

I think we must make it clear that this is not related to AI at all, even if the product in question is AI-related.

It is a very common problem with modern marketing teams, that have zero empathy for customers (even if they have one, they will never push back on whatever insane demands come from senior management). This is why any email subscription management interface now is as bloated as a dead whale. If too many users unsubscribe, they just add one more category and “accidentally” opt-in everyone.

It’s a shame that Proton marketing team is just like every other one. Maybe it’s a curse of growing organization and middle management creep. The least we can do is push back as customers.

SCdF

I disagree: in as much as I have noticed this *far* more with AI than any other advancement / fad (depending on your opinion) than anything else before.

This also tracks with every app and website injecting AI into every one of your interactions, with no way to disable it.

I think the article's point about non-consent is a very apt one, and expresses why I dislike this trend so much. I left Google Workspace, as a paying customer for years, because they injected gemini into gmail etc and I couldn't turn it off (only those on the most expensive enterprise plans could at the time I left).

To be clear I am someone that uses AI basically every day, but the non-consent is still frustrating and dehumanising. Users–even paying users–are "considered" in design these days as much as a cow is "considered" in the design of a dairy farm.

I am moving all of the software that I pay for to competitors who either do not integrate AI, or allow me to disable it if I wish.

everyday7732

To add to this, it's the same attitude that they used to create the AI in the first place by using content which they don't own, without permission. Regardless of how useful it may be, the companies creating it and including it have demonstrated time and again that they do not care about consent.

mikkupikku

> the same attitude that they used to create the AI in the first place by using content which they don't own, without permission

This was a massive "white pill" for me. When the needs of emerging technology ran head first into the old established norms of ""intellectual property"" it blew straight through like a battle tank, technology didn't even bother to slow down and try to negotiate. This has alleviated much of my concern with IP laws stifling progress; when push comes to shove, progress wins easily.

mjparrott

How can you get a machine to have values? Humans have values because of social dynamics and education (or lack of exposure to other types of education). Computers do not have social dynamics, and it is much harder to control what they are being educated on if the answer is "everything".

janalsncm

I’d argue that a lot of the scrape-and-train is just the newest and most blatant exploitation of the relationship that always existed, not a renegotiation of it. Stack overflow monetized millions of hours of people’s work. Same thing with Reddit and Twitter and plenty of other websites.

Legally it is different with books (as Anthropic found out) but I would argue morally it is more similar: forum users and most authors write not for money, but because they enjoy it.

parliament32

The shift from "you just don't understand" to damage control would be funny if it wasn't so transparent.

> We have identified a bug in our system... we take communication consent very seriously

> There was a bug, and we fucked up... we take comms consent seriously

These two actors were clearly coached into the same narrative. I also absolutely don't believe them at all: some PM made the conscious decision to bypass user preferences to increase some KPI that pleases some AI-invested stakeholder.

haritha-j

> only those on the most expensive enterprise plans could at the time I left.

lol. so the premium feature is the ability to turn off the AI? That's one way to monetise AI I suppose.

FeteCommuniste

Hahaha. It's like a protection racket for the new age.

"Nice user experience you got there. Would be a real shame if AI got added to it."

chrisjj

> I left Google Workspace, as a paying customer for years, because they injected gemini into gmail

I wonder if this varies by territory. In UK, none of the Gmail accounts I use has received this pollution

> I am moving all of the software that I pay for to competitors who either do not integrate AI, or allow me to disable it if I wish.

The latter sounds safer. The former may add "AI" tomorrow.

SCdF

I am in the UK. TBC this isn't a gmail.com email address, this is a paid "small business" workspace against a custom domain.

Eventually they backtracked and allowed (I think?) all paid customers to disable gemini, but I had already migrated to Fastmail so :shrug:

browningstreet

Gmail <> Google Workspaces

Fabricio20

Yeah this is not a new thing with AI, you can unsubscribe all you want, they are still gonna email you about "seminars" and other bullshit. AWS has so many of those and your email is permanently in their database, even if you delete your account. I also still get Oracle Cloud emails even though I told them to delete my account as well, so I can't even log in anymore to update preferences!

malfist

Fun fact, requiring login for unsubscribe is illegal per the canspam act. The most you can do is force a user to verify their email address to you.

tzs

> I disagree: in as much as I have noticed this far more with AI than any other advancement / fad (depending on your opinion) than anything else before

Isn't that because most of the other advancements/fads were not as widely applicable?

With earlier things there was usually only particular kinds of sites or products where they would be useful. You'd still get some people trying to put them in places they made no sense, but most of the places they made no sense stayed untouched.

With AI, if well done, it would be useful nearly everywhere. It might not be well done enough yet for some of the places people are putting it so ends up being annoying, but that's a problem of them being premature, not a problem of them wanting to put AI somewhere it makes no sense.

There have been previous advancements that were useful nearly everywhere, such as the internet or the microcomputer, but they started out with limited availability and took many years to become widely available so they were more like several smaller advancements/fads in series rather than one big one like AI.

expedition32

This is a very strange argument. If AI was so bloody revolutionary than you didn't have to sneak it into your products without consent.

Very often AI seems to be a solution looking for a problem.

SCdF

> With AI, if well done, it would be useful nearly everywhere.

I fundamentally disagree with this.

I never, now or in the future, want to use AI to generate or alter communication or expression primarily between me and other humans.

I do not want emails or articles summarised, I do not emails or documents written for me, I do not want my photos altered yassified. Not now, not ever.

dwedge

Even WhatsApp has it in the search bar

ljm

For me it’s just a multi-coloured ring like a gamer’s mood light, but it’s literally just slapped in the corner of the UI the same way a shitty Intercom widget would be.

Totally a thing a growth hacking team would do, injecting an interface on top of a design.

jasode

>I disagree: in as much as I have noticed this far more with AI than any other advancement / fad

I agree with gp that new spam emails that override customers' email marketing preferences is not an "AI" issue.

The problem is that once companies have your email address, their irresistible compulsion to spam you is so great that they will deliberately not honor their own "Communication Preferences" that supposedly lets customers opt out of all marketing emails.

Even companies that are mostly good citizens about obeying customers' email marketing preferences still end up making exceptions. Examples:

Amazon has a profile page to opt out of all email marketing and it works... except ... it doesn't work to stop the new Amazon Pharmacy and Amazon Health marketing emails. Those emails do not have an "Unsubscribe" link and there is no extra setting in the customer profile to prevent them.

Apple doesn't send out marketing messages and obeys their customers' marketing email preferences ... except .. when you buy a new iPhone and then they send emails about "Your new iPhone lets you try Apple TV for 3 months free!" and then more emails about "You have Apple Music for 3 months free!"

Neither of those aggressive emails have anything to do with AI. Companies just like to make exceptions to their rules to spam you. The customer's email inbox is just too valuable a target for companies to ignore.

That said, I have 3 gmail.com addresses and none of them have marketing spam emails from Google about Gemini AI showing up in the Primary inbox. Maybe it's commendable that Google is showing incredible restraint so far. (Or promoting Gemini in Chrome and web apps is enough exposure for them.)

lelanthran

> That said, I have 3 gmail.com addresses and none of them have marketing spam emails from Google about Gemini AI showing up in the Primary inbox.

That's because they put their alerts in the gmail web interface :-/

"Try $FOO for business" "Use drive ... blah blah blah"

All of these can be dismissed, but new ones show up regularly.

plagiarist

> Apple doesn't send out marketing messages and obeys their customers' marketing email preferences ... except .. when you buy a new iPhone and then they send emails about "Your new iPhone lets you try Apple TV for 3 months free!" and then more emails about "You have Apple Music for 3 months free!"

That's "transactional" I'm sure. It makes sense that a company is legally allowed to send transactional emails, but they all abuse it to send marketing bullshit wherever they can blur the line.

chrisjj

> Maybe it's commendable that Google is showing incredible restraint so far.

Or the Gmail spam filter is working.

maest

This is not an issue in Europe, due to effective regulation.

bayindirh

I believe this is combined with something I call "asymmetry blindness". They may say "but we send an single e-mail per month, this can't be bad".

We the users get a barrage of e-mails everyday because every marketing team is thinking we only get their mail, and it makes our lonely and cold mailbox merrier.

No, users are in constant "Tsunami warning!" mode and these teams are not helping.

robinsonb5

If they were sending just one per month I might actually read them occasionally. It's the three a day from the likes of aliexpress that get deleted without a second glance.

But yes, you're absolutely right - "no raindrop considers itself responsible for the flood".

malfist

That marketing team only sends 1 email a month, but the 25 other marketing teams at the same company also only send 1 email a month.

setopt

Indeed. I received 28 unwanted emails of this kind in January so far (just counted), which is a bit more than once per day, despite quite avidly unsubscribing from this kind of emails. This month I had to unsubscribe from ChatGPT and GitHub emails of this kind too, although I don’t recall opting in to them in the first place and neither of them spammed me until recently.

chrisjj

> although I don’t recall opting in to them in the first place and neither of them spammed me until recently

Dark pattern. They know you'd spot immediate abuse , so they delay until you are likely to have forgotten whether you opted in.

ldng

Did you by any chance report them to something like spamcop.net ?

Aggressive spamming => Aggressive reporting.

pixl97

>unsubscribe from ChatGPT emails

Really? I've never got a spam from them. Hell, I just searched and I'm not really seeing anything from them after the point where I signed up.

vintermann

I'm pretty sure some people have performance metrics attached to their "newsletter".

pseudalopex

Our subscription product costs less than expensive coffee. Unused RAM is wasted.

pjc50

Again, no raindrop considers itself responsible for the flood: if you buy enough coffee-priced subscriptions, that's unaffordable. Usually people already have their coffee-priced budget allocated to something. Like coffee.

(Incidentally, this is why mobile gaming uses so many anti-patterns, to make people keep making "just one more" tiny purchase)

setopt

I guess the people you quote also missed that not all of us work in Silicon Valley and can afford those expensive coffees every day. I’d like an estimate of how many Nescafé powder coffee cups I’d have to skip per month to use their subscription.

contubernio

The problem is not just empathy. It is also ethics. The fine distinction between opting out of A and opting out of B described in the post served to justify ignoring the opt out request. That's lazy ethically. The entire US business sector's customer relations are completely compromised ethically. It's taken to extremes in tech contexts.

Tarq0n

In large organizations motivated reasoning trumps ethics. Behavior starts working along incentive gradients like an ant heap. Spend enough time in an environment like that and you learn to frame every selfish decision as good for the customer.

I think maintaining ethics in large organizations is one of the main challenges of our time, now that mega corps dominate our time and attention.

direwolf20

> Spend enough time in an environment like that and you learn to frame every selfish decision as good for the customer.

This reminds me of "in order to save the environment, we are going to delete all of your recordings older than 2 years, in 2 weeks. You can't download them."

tanseydavid

"Corporation are people, folks" said Mitt Romney (as a result of the Citizen United case). The whole thing is so cringe on so many levels.

What Romney did not say is that these particular "people" tend strongly towards sociopathic behavior.

lawtalkinghuman

> I think we must make it clear that this is not related to AI at all

There are clear AI-specific reasons why it's being crammed down everybody's necks.

Namely: someone in management has bet the entire strategy on it. The strategy is not working and they need to juice the numbers desperately.

philipwhiuk

It's not really AI itself though, it's just whatever the current hype cycle is - it was crypto and cloud before this.

marginalia_nu

Cloud is probably the better comparison, since crypto never had the sort of mainstream management buy-in that the other two got. Microsoft's handling of OneDrive in particular foreshadows how AI is being pushed out.

antiframe

I have never received a Crypto spam email from any place where I opted out from it. Same for cloud. It feels different. With crypto it was everyone wanting to ride the hype train. With AI they spent a bunch of money up front and are desperate to see ROI.

account42

There is at least a magnitude difference in the spread.

boringg

The idea that the marketing team has the ability to really push back against senior management doesn't align with the reality I have seen. The best they can do is say that this will do brand damage -- but they don't have the ability to really call the shots. Most organizations marketing is not in a real seat of power - more like an advisory position.

I'm not trying to unfair to marketing - they do have an important role - I have hardly seen a company give marketing real power at an org. So the idea that this is because marketing don't push back on senior management -- is because they know they don't have the power to do this.

xigoi

“I was just following orders” is not an excuse. If your job requires you to do immoral things, it is your responsibility to quit.

ivan_gammel

They may not have power to push back on KPIs, but even just sticking to regulatory compliance would be good enough. Nobody in management will say in writing that marketing should ignore GDPR, for example. And that means that if you, say, introduce a new category, everyone is supposed to be unsubscribed by default. So non-compliance is always a choice.

shantnutiwari

> I think we must make it clear that this is not related to AI at all

Yeah, many companies do that. I unsusbcribed from newline, they still keep spamming me. Funny thing is, they realised they had made a mistake and promised to remove unsubs. One week later, the spam started.

The correct solution is the spam button. Always

flexagoon

> The correct solution is the spam button. Always

The correct solution is filing complaints with your country's relevant authority

shantnutiwari

In theory. In practice-- I would spend all my time just filing complaints, because today, in 2026, I get more spam from "legitimate" companies than "Nigerian scammer" types

duskdozer

I wish I could without going through a long process involving tons of personal info

chrisjj

The spam button risks false positives.

saghm

It's not a false positive to classify a company as a bad actor and move their emails to the spam folder if they refuse to respect user choices. If anything, I wish it would happen more often and at a massive scale, because then maybe companies would have an incentive to stop being so hostile around this.

hojiron

Still happy that Tuta Mail is anti AI, and does not push ads on you via email.

I wonder who told Proton that it’s a good idea to copy big tech tactics.

microtonal

* I wonder who told Proton that it’s a good idea to copy big tech tactics.*

But people subscribe to Proton because they want to move away from big tech. What’s the point of paying them if they get as bad.

Though for now I’ll assume that it’s a genuine mistake with things not properly escalated by customer support.

supriyo-biswas

With customer support positions, escalating to engineering is also seen as a negative metric. They might blame customer support for this but it’s likely that they’d have been turned away with “why are you escalating this stupid thing to us?”

chrisjj

Does??

> I wonder who told Proton that it’s a good idea to copy big tech tactics.

The lure of big tech profits.

ToucanLoucan

Genuinely: What profits!?! The only company profiting from AI has been nVidia. Every indicator we've received for this entire alleged industry is companies buying hundreds of millions of dollars in graphics cards that then either sit in warehouses depreciating in value or, worse, are plugged in and immediately start losing money.

The tech industry has coasted on it's hypergrowth story for decades, a story laden with as many bubbles as actual industries that sprang up. All the good ideas are done now. All the products anyone actually needs exist, are enshittified, and are selling user data to anyone who will pay, including products that exist solely to remove your data from everyone who bought it and probably then sell it to some other people.

This shit is stupid at this point. All Silicon Valley has to do is to grow up into a mature industry with sensible business practices and sustainable models of generating revenue that in most other industries would be fantastic, and they're absolutely apoplectic about this. They are so addicted to the easy, cheap services that upended entire other industries and made them rich beyond imagining that they will literally say, out loud, with their human mouths, that it is a bad, undesirable thing to simply have a business that makes some money.

The people at the top of this industry are literally fucking deranged and should be interred at a psychiatric facility for awhile for their and everyone else's good.

hojiron

Not :)

littlestymaar

> It’s a shame that Proton marketing team is just like every other one.

Having gone through the Proton hiring process was an eye opener for me: despite its stated mission, the company isn't special when it comes to its management, it's as bad as any other.

mark_l_watson

To be fair, they are working to stay in business. None of my business, but did they treat you unfairly?

I am developing a severe anti huge corporation bias, and I try to do business with smaller companies.

davidee

I've been using proton for a year after migrating from Rackspace and I'm done. Not because of this article, but I might as well pile on:

1. I use a custom domain.

Turns out that there are two competing features, not-at-all documented. If you use a catch-all, like I do, AND use specific addresses for sending, the two are incompatible to some degree. Which is bonkers.

Example: with a catchall I can create any address I want (and I do). Some store wants an email for a big discount, cool, here's a throwaway. Buying something online, here's a throwaway.

Now sometimes, I need to reply using that throwaway. Turns out in Proton, this triggers a gotcha. As soon as I add the throwaway email to my list of email addresses for sending, I enter a world with a limit of 10 max.

That's fine, I can disable them right?

Nope, it turns out if I disable them in order to add aothers, Proton blocks those addresses *even though I have a catch-all*. WHAT?? Worse, if I try to delete the addresses, Proton will also delete the associated messages in my Inbox/folders. Excuse me?

2. What really pushed me away: Search.

Whatever proton is using under the hood is easily the worst search experience I've ever had from a mail product, and I use Thunderbird on my work machine.

Notable: Proton Bridge. I get why, but it's just terrible.

So many rough edges. Just not worth it.

thejoeflow

Isn't the search bad because they can't search email contents? As long as the term is somewhere in the metadata (title, sender email, sender name) it seems to work ok.

I agree though that the user experience isn't great because of this limitation. You kind of have to remember what the title of the email was for what you're looking for. Searching for "flight ticket" results in mixed success

sabellito

They can search contents. You have to activate local indexing in the search UI itself.

devnullbrain

The indexing needs to be refreshed almost every time I use it.

willis936

I want to emphasize just how bad bridge is. It's so bad that they nuked the issues section on the repo. They didn't lock it, they removed all record of issues. I found out when trying to click on a useful/familiar issue that was cached by a search engine. Proton says to talk to their support directly, but that is a totally different solution for a totally different problem. The fact that they deleted public history of comments really flares my unsubscribe feelings.

https://github.com/ProtonMail/proton-bridge

As for the "why is bridge bad / why were you searching for issues": keeping it logged in on a headless server is an exercise in pain. It will latch onto whatever keyring it feels like then fail to integrate. Okay, capitulate and do it through the GUI. That works until the token expires. So you're expected to log in every few days for email backups? I only have so many weekend hours I am willing to waste troubleshooting with an llm before I say "fuck it, I'm going somewhere else".

cowpig

They are actively hostile to their customers. Author's experience is just the Proton experience. It was so when they were tiny, it is the same now

Ultimately you have to trust the company that offers you E2E encryption. I don't know why anyone would trust this company given the way they interact with people.

amatecha

Yeah, even when you turn on "enable local cache of emails", the search is still terrible.

What's pretty surprising to me is that for everything they say about privacy etc., getting Mail Plus gives you nothing better than a free user in terms of VPN options. That was the case in their previous set of plans, too - I've been paying for Proton for some years now, at a cost of like $100-150/yr, and only ever had the same level of VPN offering from them as a free user, which is pretty lame.

mark_l_watson

Absolutely you give up a lot of convenience of searching email content. After using it twice, I stopped using their Bridge and instead on my laptop set search to download and index locally. On mobile I live with just searching metadata, like subject lines.

The good news is that you use your own domain and there are a lot of good alternatives that support search of content for you where you can use your domain, like Apple Mail, FastMail, etc.

Throwaway838333

I agree this is bad UX, but you can send from throwaway emails by setting new contacts for said email in simplelogin, which as someone else comented, you get for free with proton, linked to your account. It handles your catchall.

bl4ckneon

You also get simplelogin for free, give that a try. Will probably fix your first issue

chanux

Does SimpleLogin only support ProtonMail addresses? This was my impression the last I tried and hence moved on instead of fighting it.

kamyarg

I have the exact same workflow as you.

icloud works great.

Was thinking of proton but reading your comment has changed my mind, good catch-all custom domain support is a must for me.

Terr_

> Has anyone else noticed that the AI industry can’t take “no” for an answer? AI is being force-fed into every corner of tech. It’s unfathomable to them that some of us aren’t interested. The entire AI industry is built upon a common principle of non-consent.

I can't help but see the spam as more circumstantial evidence of a bubble, where top-down "pump those numbers" priorities overrides regular process.

hattmall

The really strange thing is that so much of it doesn't work. Like I get that the SOTA models perform some tasks quite well and have some real value. But the AI being implemented in every corner creates a lot of really bad results. The Shopify code assistant will completely wreck your site and basically gets nothing correct. It will write 100 lines to change a color of a single DIV. The Amazon product Q&A will give you wrong information more frequently than not.

In what mind frame is it logical or necessary to put these extremely poorly functioning products in to the wild?

TeMPOraL

It's a desperate attempt at staying relevant, even if most of those companies don't realize it yet. Because of its general-purpose nature, AI subsumes products. Most software products that try to "implement AI in every corner" would, from the user's POV, be more useful if they became tools for ChatGPT/Claude/Gemini.

People's goals are rarely limited to just one software product, and products are basically defined as a bag of tools glued with UI, that work together but don't interoperate much with anything else. That boundary drawn around a bunch of software utilities, is given a name and a fancy logo, and sold or used to charge people rent. That's software products. But LLMs want to flip that around - they're good at gluing things, so embedding one within a product is just a waste of model capabilities, and actually makes the product boundary more apparent and annoying.

Or in short: consider Copilot in Microsoft Word, vs. "Generate Word Document" plugin/tool for a general LLM interface (whether Gemini webapp or Claude Code or something like TypingMind). The former is just an LLM locked in a box, barely able to output some text without refusing or claiming it can't do it. The latter is a general-purpose tool that can search the web for you, scrap some sites and run data analysis on results (writing its own code for this), talk results over with you, cross-reference with other sources, and then generate you a pretty Word document with formatting and images.

This is, btw., a real example. I used a Word document generator with TypingMind and GPT-4 via API, and it was more usable over a year ago than Copilot is even now. Partly because Copilot is just broken, but mostly because the LLM can do lots of things other than writing text in Word.

Point being, AI is eroding the notion of software product as something you sell/rent, which threatens just about the entire software industry :).

mark_l_watson

I have been enjoying reading this thread, but with some irony: sure the email spams pushing their Lumo LLM private chatbot were a mistake, and I bet they stop doing that fast.

The irony is that Lumo is a separate product, not really tied to the rest of their products except for a common login. Lumo works fine for the simple quality of life search and question answering stuff.

Off topic, but have you tried avoiding the big corporate LLM providers and run local models? The small models just keep getting better and I find it fun and satisfying to do as much as I can locally.

PaulHoule

AI is the first path out of enshittification the industry has had in a while.

See https://arstechnica.com/information-technology/2026/01/ebay-...

It will be funny to see the rapid about face.

Sharlin

"It's difficult to get a man to understand something when his salary depends upon his not understanding it."

In this case, the thing that's difficult to understand is "AI in everything is shit and nobody wants it."

pluralmonad

Saw an AI generated product feature list on walmart's site that listed a stainless steel rack as microwaveable. If someone can sue mcdonalds for hot coffee, I imagine someone burning their house down while microwaving steel probably could sue too. Intelligence of the plaintiff not withstanding.

Terr_

> while microwaving steel

There actually are microwave-safe steel objects, it depends on their shapes and conductive paths.

After all, the whole inner-box is already a metal surface being blasted by the microwaves that come in through a small hole...

hsbauauvhabzb

Agree. The number of services i use where the apps continually add new marketing preferences which are defaulted to ‘enabled’ despite the fact that all other preferences are disabled is disgusting and clearly used by some companies to ignore people’s actual preferences.

LinkedIn is one of the worst offenders.

dwedge

Whenever I login to LinkedIn I get "emails aren't getting through to your main email address".

1. That's by design, because you spammed the shit out of it. 2. Given that all I do is send them to /dev/null, HOW DO YOU KNOW?

mnw21cam

They're checking to see whether any of the links they put in the emails are being fetched from their servers. It's stupid, but it works for most people.

I had a similar situation with SMS messages that were being sent to me with links informing me of status updates. These texts were useful, and I would go over to my real computer to check the web site. Then after a few days the text messages said "It looks like these messages aren't getting through to you, so we'll stop sending them." Which is also stupid, but it works for most people that load the web site on their phone from the SMS link. God help you if you have a dumb-phone.

direwolf20

Probably tracking pixels in the emails

duskdozer

Have you noticed certain financial providers sending blatant marketing emails with no unsubscribe option and a comment along the lines of "these emails are not marketing"

pil0u

This is illegal practice in the EU

vee-kay

The trick is create a filter to weed out such junk. And if a company sends me marketing fluff without unsubscribe option, then it goes in the junk/spam folder, and I may eventually discontinue my account with that service provider altogether.

Because I periodically check my sp/junk folder to see if legitimate emails got dumped there, so I eventually know who's a spammer and who's not.

hsbauauvhabzb

Yes, but not anywhere near as annoying for me at least.

genewitch

control+alt+shift+Win+L

MiddleEndian

In Windows 10, they added a shortcut Ctrl+Win+Alt+Shift to open Microsoft Office 365 (or whatever they call(ed) it). Caused me a ton of confusion and annoyance when I picked up my laptop by the corner of the keyboard.

junon

This never stops annoying me that it exists.

duskdozer

What the fuck lmao

njhnjhnjh

[flagged]

chc4

I saw a Mastodon tweet a while ago, which went something like:

Do tech companies understand consent?:

- [ ] Yes

- [ ] Ask me again in a few days

usefulposter

Hey, that sounds like Signal!

https://github.com/signalapp/Signal-iOS/issues/4590

>We're not going to remove the reminders.

>If you don't want to provide that access, you still don't need to – you can simply tap remind me later once a month

(See also: https://github.com/signalapp/Signal-iOS/issues/4373, https://github.com/signalapp/Signal-iOS/issues/5809, ...)

littlecranky67

I get their point that you can't provide a "No" in the reminder. But there should be an option (maybe even hidden under "advanced settings - here be dragons!") for this.

pzmarzly

Molly, the Signal fork, has exactly this feature. https://molly.im/

MiddleEndian

>I get their point that you can't provide a "No" in the reminder.

Yes you can. All reminders should have an option "Do not remind me again."

stackghost

Signal is an interesting case study in UX failure. I and a bunch of other tech forward people were on it in its heyday but after they removed SMS support and implemented shitty UX like that nag dialog: Neither I nor a single person I know uses it any more. Everyone is on Whatsapp or iMessage.

It may be cryptographically superior, but does that matter at the end of the day if nobody uses it?

ale42

Cryptographical superiority aside, Signal doesn't collect personal data, unlike Whatsapp. For me that's the main reason to use it. The UX is good enough, although some points can for sure be improved.

nxtbl

Sounds like they just don't care about privacy, do they? Guess showing them https://i.redd.it/0imry50rxy961.png still won't change anything..

direwolf20

WhatsApp isn't any better, it's just more popular.

TheChaplain

> It may be cryptographically superior, but does that matter at the end of the day if nobody uses it?

I've made a few attempts to convert people, but no-go. People stay on Telegram and WhatsApp because they have better UX and features.

Signal refuses to see the value in good attractive UX.

MiddleEndian

Every so often I consider writing the "STFU license." Something like GPL but if you use this code, even as a library, you can't give people unwanted notifications. Would need to be pretty comprehensive and forward compatible to cover all the crazy cases that notification-enthusiasts dream up.

littlecranky67

This. We must change laws that the above field is not considered as given consent. And while we are at it, we must change "silence is agreement" to "silence is disagreement". This applies to change of ToS, price increases etc. That means if I don't click a link with a button "I agree", the ToS change is not accepted - that means they have to cancel/delete my account.

bayindirh

Didn't FCC remove "1-click unsubscribe" requirement since it can "provide more choice and lower prices to all users across the board" (since the companies can rip off more users and create pseudo-lower prices)?

EU has its GPDR and it has some teeth, but US is currently hopeless on that front, for now, from my vantage point.

I'd love to be stand corrected though.

SpicyLemonZest

The FTC established a "click-to-cancel" rule, but (as with just so many regulations in the US) it was blocked by an appeals court. Federal law says there's a hoop they have to jump through for rules with an impact of more than $100 million, and they didn't jump through the hoop because they didn't think the impact was that high.

7bit

Just move to Germany, we have all you asked for.

littlecranky67

No we don't. Banks yes, but outside of banking no one respects this.

lelanthran

> And while we are at it, we must change "silence is agreement" to "silence is disagreement".

Maybe we should reframe their "silence is agreement" message as "silence is consent".

pluralmonad

So creepy and weird this comment has downvotes. These people/companies absolutely do not value nor care about consent.

amatecha

I like to frame it like this: "ask me later" is rape culture. It promotes and reinforces a culture of never taking "no" for an answer, and pushing one's agenda/intent regardless of the preference/consent of the other party/parties.

margalabargala

> "ask me later" is rape culture

I see the point you're making but this sort of hyperbole has a tendency to turn people away from whatever point you're trying to make unless they already agree with you.

B1FIDO

I was visiting a girlfriend once, and she was in the process of moving in the same city. There was a telephone bill on top of her dresser, and I noticed that she had noted "butt-rape fee" next to one of the line items there.

Now she is a very literate woman and loves poetry and "Penny Dreadfuls", so she uses language and words very deliberately. And so, I asked her why she wrote that, and she said it was some sort of unnecessary fee that they were charging to move her line from one address to another, and she clearly resented their opportunistic capitalism.

I certainly sympathized with her, especially since she is the type of woman who has probably been subjected to that sort of actual trauma in her own life, and that of her friends, she had every right to compare the experiences.

zombot

They ran out of letter "o" supply, so they can't spell "no".

danielhep

This problem, along with general annoyances at Proton’s lack of focus on a good email experience pushed me over the edge to move to Fastmail. I’m so much happier. Proton Mail Bridge would often pin one core of my laptop CPU, draining my battery, and it was still slow to sync new email. With Fastmail, incoming mail is so fast that the verification codes are already there before I can alt tab over.

cyrialize

Fastmail is awesome! I've been a happy user for a long time. Everything just works. The UI is great, nothing gets in my way.

I'm a fan of the randomly generated emails as well. That service integrates with 1Password too.

joshuat

The 1P integration is a pretty compelling feature

StrangeSound

I'm in the same boat. I think part of that is Proton is spread across a huge suite of products and features, whereas Fastmail is specialised in one.

Cthulhu_

It feels like Proton is trying to build a solid Europe-based alternative to Microsoft 365, which is necessary but also very ambitious and expensive.

throwaway173738

Proton’s pricing is really frustrating for me because I want to buy upgrades to only a few services like Pass and email. Your only option on their service is to select either Pass or Mail. You cannot buy both and you will be downgraded on one if you try to buy the other.

chrisjj

> Fastmail is specialised in one.

Sadly untrue since they added calendar. However I'd would say the email service and support remain excellent regardless.

DerArzt

Email and calendar go together like bread and butter.

gassi

I wouldn't use one without the other, which is how they won my business.

Avamander

They really haven't improved Mail in a long time now. Still can't use your own keys, still can't have a clean unmangled export, still can't send using your own keys.

It's almost like Protonmail is intentionally hostile to key management outside of their control.

devnullbrain

I had the same problems with Bridge 5 years ago - what platform is it still needed on?

nonninz

I may be in the same boat.

Is Fastmail an US company though?

elashri

They solely use US servers [1] and don't have plans to offer EU or any non-US servers though.

[1] https://old.reddit.com/r/fastmail/comments/1jbryai/european_...

BoboDupla

Fastmail is an Australian company.

hn111

Same here, I've found too many bugs in Proton's email client and instead of fixing them they just release new products. FastMail support has been great, I think the developers themselves reply (some of the?) emails, going into technical details and being actually helpful.

chrisjj

> FastMail support has been great

Seconded, failing only when up against tricky issues like insecurity of their so-called secure Masked Email.

qaz_plm

I’m a heavy user of masked emails from Fastmail. Can you expound on the insecurity you mentioned?

aprentic

I really hope the Proton PMs are watching this.

Their main business offerings are privacy and security. The fact that they were able to pull customers away from Google shows that switching costs are low.

Your reputation is your moat. If you ruin it by acting like Google, you're filling your own moat.

vee-kay

[flagged]

prussia

Terrorist attacks and perverts are every government's excuse to crack down on freedom. Refusing to comply with an authoritarian government like India's is a plus in my book.

vee-kay

Your plus is someone else's minus.

Of course, if you or your family are not the victim of a terror attack, you may not care if others are impacted by it.

After 9/11, USA did the biggest crackdown on terror, including domestic security overhaul such as stringent security checks in airports, more pervasive surveillance, etc.

Microsoft has recently given FBI recovery keys for Bitlocker to unlock a suspect's laptops: https://techcrunch.com/2026/01/23/microsoft-gave-fbi-a-set-o...

And this was for fraud investigation, not even a terror investigation case.

Every nation responds to repeated terror attacks in a similar way. Increased surveillance, increased scrutiny, increased vigilance, retaliatory strikes.

What do you expect? Let terror attacks happen, try not to prevent them, try not to retaliate at terrorist networks and nests?

You live in a cosy idealistic world, if you think that terrorism can be handled by ignoring it or its mechanisms of communication.

BafS

It's time for the famous quote

"Those who would give up essential Liberty, to purchase a little temporary Safety, deserve neither Liberty nor Safety."

- Benjamin Franklin

Edit: format

vee-kay

I will respond to a quote with another famous quote: “Eternal vigilance is the price of liberty."

The only ways to prevent terror attacks is by either going deep undercover into terror organisations, or by doing surveillance and investigation on suspected terror links.

matheusmoreira

"Government scrutiny" ? What a bunch of bullshit.

If anything this enhances Proton's reputation. If so called "terrorists and perverts" trust it to the point they rely on it for their own security, then it's worth serious consideration. Nobody wants to use cryptography that some indian government can subvert.

vee-kay

Next time there is a mass shooting or terrorist bomb blast in your neighborhood, I hope you can look at a poster of Proton VPN on your bedroom wall, and feel safe.

And then when you find out the police are going door to door to investigate the terror attack, you should start distributing printouts of an ad of Proton VPN urging locals on how to evade police/government scrutiny via Proton VPN.

See how that works out for you. You will be arrested as a terror sympathiser.

No surprises why.

It's because terrorists use VPNs to evade scrutiny, and the last thing that any respectable company or civilian should be doing is to openly associate themselves with terrorism, which is what Proton has done.

Proton (or any legitimate company, for that matter) has no business doing subversive activities in terror sensitive areas like J&K. If they do, then they need to face the repercussions.

https://tfipost.com/2026/01/profit-over-people-proton-vpn-ge...

bigyabai

> because it was found that terrorists and perverts were using it for terror communications and digital sexual abuse.

Lol, nondescript "terrorists and perverts" are the laughingstock of Western politics. Eyes roll whenever someone justifies drastic action on vague terrorism/perversion accusations: https://youtu.be/ud9zBKJJQe4

My bigger concern is Modi's international reputation for exacerbating crime statistics to manufacture consent for authoritarian policy. We've seen our fair share of that here in America and it's not a positive influence on national politics. So much so that we can't trust our own email providers to be secure.

vee-kay

Please stay on topic.

J&K has long been a target of terror attacks. Long before Modi as PM.

Proton has no business inciting terrorists in known terrorist hotspots to evade the government.

vee-kay

People living in glass houses should not throw stones on others.

I am going to use your own words to show you the mirror now..

Your America and its democratically-voted (even if we can call gerrymandering such) orange dictator have become the "laughingstock of Western politics".

The "war on terror" excuse to do wars for oil, was coined by "Western politic(ian)s", "exacerbating" to "manufacture consent for authoritarian policy".

Recent example: Venezuela. It is pure greed and evil for a rich nation to seize a struggling country for its oil (struggling because of sanctions to prevent it from selling its oil legally). "Eyes roll whenever someone justifies drastic action on foreign nations based on vague pretexts/accusations".

Older example: Did the USA/NATO ever find those "Weapons of Mass Destruction" in Iraq? Oh wait, the WMDs were there, because they brought them there.. to wage that war.. war not on terror... but war for oil. They didn't find any WMDs, but they certainly quickly found those rich oilfields, and then systematically looted them.. and finally set them on fire, when retreating.. from the war they started.. knowing that without that precious oil, the natives of that desert land will struggle to limp back to normalcy, especially with a Western puppet as a "democratic leader" for "positive influence on national politics".

Such tactics are not "a positive influence" on the world, because the world hates bullies. And thieves.

undefined

[deleted]

perching_aix

I have a Proton mailbox I specifically keep around to serve as a honeypot, for tracking when one of the many annoying little services will inevitably mishandle the contact address I hand them.

Over the years, the only spam I ever received there was from Proton. Quite the way to recalibrate my expectations, eh?

genewitch

i think i have a proton email address, but i never used it. i wonder.

but i pay fastmail a whopping $15/yr to give me mailboxes on my domain, which i have always heard is a good way to track who's selling your data.

So far, nothing has made it past the spam filter, and i don't check spam (how many valid emails have you found in spam in the last 5 years?); that being said apparently no one is selling my email address anymore. or, and this is a significant possibility: when i tell them companynickname@mydomain.li they just ignore the domain and put in gmail? For instance i gave Take5 "take5@" as my email and i never received anything from them. The guy even said "No; your email address" with a weird half smile; then i explained it's my own website and email, i can use any email address i want; that it will alert me if someone sells my email address.

I doubt there's a flag on the auto oil shop's CRM or POS or whatever for "customer states they're proactive about email spam and their privacy"

dwedge

> (how many valid emails have you found in spam in the last 5 years?)

Personally, running SpamAssassin, zero.

However, this seems to be getting worse with the big providers deciding to drop domains they don't like from time to time. Selfhosted email will work for 4 years and then Google or Microsoft will spam them for a month for no reason. It always starts working again because I assume that what they are doing is technically anti-trust and running it for too long would make it obvious.

genewitch

not an issue for me in general. side channels for nearly everyone i'd need email-style communication with, especially if their primary contact method is handled by any FAANG. I send test emails manually; usually when a semiweekly newsletter sends a plaintext "apparently our newsletters are bouncing", which they detect by autoresponders autoresponding. they say it's been consistently 8 median autoresponses per newsletter for 18 years, so when they get zero...

brauhaus

This is not an AI problem, it's an "data privacy + lack of consequences problem". It happens everywhere. I mean, have you ever tried making an airline company to stop sending their shitty miles newsletters?

Only way to stop is to start fining these companies.

Bender

Only way to stop is to start fining these companies.

There is a way to fine them regardless of where they are operating from. Get them on the DNSBL/RBL sites such as uceprotect, spamcop, spamhaus, etc... There are many others. They are still used to this day though indirectly behind the scenes instead of outright rejecting email from those listed. They affect spam scores and are also used by some commercial server products. In some cases this is still a fine regardless of regional laws because one has to pay to get removed immediately rather than waiting for the penalty period without more reports to pass. Uceprotect is well known for this. Some see them as extortion sites and I love it. Spammers should absolutely be extorted to send more UCE.

ozlikethewizard

Not sure where you live, but inside the EU / UK this is rarely a problem because the companies do get fined. If youre having problems like this report them to your relevant authority. But as another commentor noted, AI bubble makes paying spam fines more worthwhile than bubble popping.

chrisjj

> Not sure where you live, but inside the EU / UK this is rarely a problem because the companies do get fined.

Here in UK is is a frequent problem and companies rarely get fined e.g. MS never.

weedhopper

True, microslop has a record of breaking GDPR and changing ToS without notifying users and looks like they are free to do so.

brauhaus

Only if the company is headquartered in EU/UK, right? Proton, for example, is headquartered in Switzerland. Even if it wanted, there would be no legal entity in EU to be fined.

toby-

My understanding is that a company's location is largely irrelevant; a company becomes subject to the GDPR when they handle EU citizens' data (or UK GDPR when it's UK citizens), and the EU/UK will still try to fine companies that aren't resident in the EU/UK - enforceability is a different question, although non-payment of fines opens the door to other remedies e.g. blocking access, seizing assets, etc.

arkh

[flagged]

kenhwang

Odd, I didn't even know Proton had an AI feature until I read this article. Didn't get an email or tooltip while using the app. Didn't previously explicitly opt-out either, and when I check my notification settings, Lumo product updates is set to disabled.

Maybe someone's feature gate isn't working as intended?

I did get the Github Copilot spam email today though.

dwrolvink

Me neither, it's probably related to OP having a business subscription

zemnl

I do think the same too, I have a Proton subscription (non-business), my "Lumo Product Updates" is toggled OFF and I've never received a single Lumo email so far.

mschild

There are a lot of valid concerns and complaints about Proton here but one positive thing that stood out to me is the fact that you can reach an actual human being without much fuss.

The amount of companies that I pay money to for one reason or another where its almost impossible to even find a "Contact Us" page much less being actually able to respond via email is way too high.

I had to contact Proton support twice in the 2 years since being subscribed to the Family Ultimate plan. Both times the support answered quickly and provided answers that solved my issues.

anigbrowl

This isn't an AI issue. Marketing departments have been like this forever, or at least since the infamous Canter & Siegel 'Green Card' email.

https://en.wikipedia.org/wiki/Laurence_Canter_and_Martha_Sie...

prism56

The same reason I pay for proton and they insist on showing ads for upgrading my subscription. I click no don't show this and then a month later when there's a different promotion, there's another ad at the top

Tepix

I had a similar issue with Microsoft today. They obviously invented a new "Copilot Newsletter" and subscribed my address to it, without my consent.

I wonder what the legislation says (I'm in Germany). I know that some business related mails are deemed legal, but this seems to clearly cross the line.

chrisjj

UK legislation says it is illegal. MS are serial offenders and the UK regulator has charged them not once.

gingerlime

Same. Posted a comment about it [0]. I already filed a GDPR and ePrivacy compliants. Happy to share notes. Contact details in my profile.

[0] https://news.ycombinator.com/item?id=46730206

weedhopper

Here is an interesting case of a failure of the regulations, I’m curious how this goes

https://www.gofundme.com/f/hold-mojang-accountable-for-their...

user34283

[flagged]

direwolf20

Of course it appears repeatedly. It occurs every single time they run a new marketing campaign.

gingerlime

no unsubscribe button in this MS Copilot campaign. And they’re trying to gaslight like it’s some essential notification when it’s clearly and blatantly unnecessary marketing spam.

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